LEX Consulting service

Lived Experience Consulting in Australia

LEX Consulting helps organisations use lived expertise as practical intelligence for policy, service, research and operational decisions.

What this involves

Insight that can be used.

Lived experience consulting is the structured use of firsthand knowledge to understand how systems operate in practice. It can reveal barriers, unintended consequences, risk and opportunities that are not always visible in administrative data or formal processes.

Engagements are designed for decision-makers who need an independent, considered view of a problem. The work can be a focused consultation, an executive briefing, a policy review, a research input or a longer advisory relationship. The emphasis is on useful analysis, clear boundaries and practical application.

Possible outputs

What an engagement may produce.

  • Independent consultation or briefing
  • System and service observations
  • Risk and barrier analysis
  • Recommendations for next steps
  • Input into project or reform planning
Working method

A clear and bounded process.

  1. Clarify the decision, project or question
  2. Map the relevant lived and institutional context
  3. Identify patterns, friction points and practical implications
  4. Translate insight into recommendations the organisation can use
Common questions

Before you engage.

What does a lived experience consultant do?

A lived experience consultant brings structured firsthand knowledge to organisational decisions. The work may involve reviewing a policy, advising on service design, contributing to research, briefing leaders or helping a team understand the practical effects of a proposed change.

Can LEX Consulting work with organisations outside Melbourne?

Yes. LEX Consulting is based in Victoria and can work nationally through video conference, phone, written advice and agreed in-person engagements.

Start with the question

Discuss how this service could support your work.

Share the project context, decision or engagement you are considering. A suitable scope can then be discussed.