LEX Consulting service

Co-Design and Lived Experience Engagement

Good co-design gives lived expertise a meaningful role in shaping the problem, options, decisions and implementation—not just a place to react to a finished proposal.

What this involves

Insight that can be used.

LEX Consulting supports organisations to plan and strengthen co-design and consultation processes. This includes clarifying the purpose of participation, choosing an appropriate level of influence, preparing participants and making sure the outputs can affect the decision being made.

The engagement can focus on a single workshop or on the design of a broader participation model. Advice considers accessibility, power, communication, remuneration, feedback loops, governance and the difference between genuine co-design and consultation-only activity.

Possible outputs

What an engagement may produce.

  • Co-design process review
  • Engagement principles and scope
  • Workshop or roundtable input
  • Participant journey and accessibility considerations
  • Recommendations for closing the feedback loop
Working method

A clear and bounded process.

  1. Define what participants can influence
  2. Examine barriers to safe and useful participation
  3. Design questions, stages and feedback mechanisms
  4. Document how lived expertise will inform the final decision
Common questions

Before you engage.

How is co-design different from consultation?

Consultation usually asks people to respond to a defined proposal. Co-design involves lived-experience contributors earlier and gives them a meaningful role in developing options or decisions. The right approach depends on the purpose, authority and constraints of the project.

Can you advise on avoiding tokenistic engagement?

Yes. The work can examine decision rights, preparation, remuneration, accessibility, representation, feedback and accountability so participation is connected to a real organisational decision.

Start with the question

Discuss how this service could support your work.

Share the project context, decision or engagement you are considering. A suitable scope can then be discussed.